COMPLAINT SOLUTION

Whistle Blower and Confidentiality Protection

In order to protect the rights of a whistle-blower or a person giving information who acts in good faith, the company shall keep confidential the name, address, or any information indicative of the whistle-blower or the person giving information.  The information provided by the whistle-blower or the person giving information shall also be confidential.  Access to the information shall be limited to only those responsible for investigating whistle-blowing.

 
Investigation process when complaint received 

The company shall filter out the information and investigate into the truth.  Managing Director and executives may take part in the investigation according to the discretion of the Audit Committee.   During the investigation, the Audit Committee may assign a representative (executive level) to periodically report the progress to the whistle-blower or the complainant.  The disciplinary penalty of the company and the decision of the Audit Committee are considered to be final.

Complaint Channels  

The complainant must provide the subject and detail of the complaint, name, address, and contact information i.e. telephone number.  The complaint may contact us by: 
1. Send a registered letter to our official contact address. (As  shown in the Contact Us section.)

2. Send an email to  online@expresscarpet.co.th 

3. Fill in the contact form on the Contact Us section on our website. 

Complaint Solution through Third-Party Organization

If the result does not satisfy the complainant,  the complainant may contact a third-party organization for help.  

Department of Business Development
563 Nontaburi St. Bangkrasor Sub-District, Muang Nonthaburi 11000 Thailand
Tel. 0-2547-5960 Fax. 0-2547-5973 (E-Commerce Division)
Email: e-commerce@dbd.go.th
Website : www.dbd.go.th